7. Refunds and Cancellations
Because eviction-related document support is usually time-sensitive and customized to each customer's situation, our team may begin reviewing your intake, organizing your file, checking your uploaded papers, reserving workflow time, and preparing documents soon after payment. For this reason, once file review or document preparation begins, payments are generally not refundable.
If you request cancellation before any review or preparation has started, we may review the request and determine whether a refund or partial accommodation is appropriate.
Refunds are generally not available when work has already begun, documents or instructions have been prepared, the customer changes their mind after payment, the customer decides not to use the documents, the customer hires someone else after work begins, the customer moves out or resolves the issue independently, the customer does not upload documents on time, the customer misses a deadline, or the court outcome is different from what the customer hoped for.
Payment is for the document preparation and support work provided, not for any guaranteed result from the court, landlord, sheriff, constable, or other party. We will always try to handle customer concerns fairly and professionally.
This policy is part of our Customer Service Agreement.