14. Payment Disputes and Chargebacks
If you have a concern about the service, please contact us first so we can review the issue and try to resolve it fairly.
If a payment dispute or chargeback is opened after work has started, Tenant Eviction Help may provide relevant records to the payment processor or bank. These records may include your acceptance of this Agreement, intake submission records, payment records, communication history, uploaded-document records, work and delivery records, and timestamps showing service activity. While a payment dispute is pending, we may pause additional work until the issue is resolved.
This policy is part of our Customer Service Agreement.